Please read this page to learn more about the repair process. It gives you valuable tips and information on what to do, when and how.
If you have any questions, just fill out the form at the bottom of this page and click "Send Message", or click the email link to email us.
Our shipping address
3899 E. Gemini Place.
Chandler, AZ 85249
The first thing you should do before you ship anything for repair is to contact us. Give us information on your unit, like make and model number. Briefly describe the problem you are having with it. We have provided a form for you to fill out at the bottom of this page . Even though we work on a wide range of equipment, we may not be able to service your unit, or parts for it are not readily available.
Get a tracking number: Always ship with a tracking number. This way we will know when and if your item is delivered. Hold on to your shipping receipt just in case.
Include your contact and return shipping information. Please include this information inside the package. This way it will be much easier for us to identify your item. If you do not include any information, we will not be able to identify your unit and will have to wait for your phone call. This will only delay things. It is amazing how many customers send items with absolutely no information. Even the hand written return address on the package is not complete. Friends : we are not psychics ! You must include your phone number and email address if you have one, or else we will place your item on the shelf and wait for your phone call !
Choose a carrier. We recommend using a USPS small flat rate Priority Mail box. For $7.90, you will get fast shipping, a tracking number, insurance for up to $50- and a free box. We think this is a good deal, but you can choose whatever shipping method you prefer. Of course, if you are sending a large item, it will not fit in the small box. You will need to use their medium size flat rate box which costs about $14. Again, choose whatever box or carrier you prefer. Please do not ship your item in the original manufacturer box. If you do, we may not return the box. Because the return shipping fee is included in the price we quote you, we try to take advantage of USPS flat rated shipping boxes. If you ship in a factory box, we won't be able to fit it inside the small flat rate box and shipping cost will be higher.
Package well. We can not be held responsible if your equipment gets damaged in transit. Always wrap with something soft and do not allow your item to move freely inside the box.
Do not ship in original factory box: To keep our prices low, we take advantage of USPS flat rated shipping boxes. These boxes are small and often times will only fit one or two items. If you send the factory box, and we have to return it, we will not be able to fit it in one of these boxes and shipping rate will be higher. If you absolutely want the original box back, you will have to pay a few extra dollars for shipping depending on the size of the box.
Signature Confirmation If you choose to add Signature Confirmation to the package where we must sign for it, it is very important to let us know that. Although this step is not necessary as we hardly lose any packages, you can do that if it gives you peace of mind. Without knowing that you shipped with Signature Confirmation, we can miss the delivery person and then we have to make a trip to the post office to claim your item. This will only delay things.
Once we receive the item, we will inspect it to make sure it does not have other issues than the ones we discussed. If we see something else, we will contact you first before we do anything. When your equipment is repaired, we will email you the invoice and you can pay it very safely online with a debit or credit card, or with PayPal if you have a PayPal account. Please visit our web page titled " Payment Options" for other payment methods.
Turnaround Time: usually your equipment will be fixed and shipped back within 48 hours. But if we are busy, it may take 5-7 business days to complete the repair. If we must order a part for your unit, it will also depend on where the part is coming from. You can contact us just prior to shipping your item for the most accurate turnaround time. Rest assured that we want to fix your equipment and put it back in your hands as soon as possible.
We are not a storage facility: If you do not pay for your repaired item, or if we do not hear from you, within 45 days after you are informed that your item is ready, we will dispose of your item as we see fit to recoup some of our losses for any parts used and the labor invested in the repair of your unit. We can not be held responsible for your item once this 45 day grace period is up. Thank you for your cooperation and understanding.