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If you have any questions, please fill out the form at the bottom of this page and click "Send Message", or click the email link to email us. Please note that we service automotive models only. We do not work on marine or aviation equipment. We simply do not have the means to test these models in real conditions after repair.
GPS devices are some of the most helpful electronic gadgets available. In addition to making paper maps and bulky Thomas Guides things of the past, GPS devices have voice activation , give you step-by-step instructions and list points of interest as well as traffic conditions; On some advanced models you can even store and play music!
But like everything else electronic, they too need some TLC once in a while to keep them happy and get you where you want to go quickly and safely.Aside from the common failures like battery problems, broken LCD or a bad touchscreen...etc, we are starting to notice some common failures with some brands and models. We are documenting these problems and stocking up on the necessary parts to fix them. We are particularly familiar with the major brands like Garmin, TomTom, Magellan and Rand McNally We try to stay away from the less popular brands because parts and technical support are very hard to find.
So the next time your GPS takes you the wrong way, that could be a clear sign that it needs some attention.A very common problem on these devices is the USB connector. These connectors become loose and often times get damaged and must be replaced. Contact us first for quality service at a very reasonable price. We stock many parts and chances are very good we have your part. Why send it to the manufacturer and wait forever when you can send it to us and get it back in a few days? We provide the same quality service at a much lower price. In fact, you will not find any manufacturer support regarding many models. When you call them for help, most likely they will offer you a refurbished unit at high cost. Please contact us first and let's see how we can help you and save you money.
Unfortunately, some people try to do their own repairs. They buy a battery from a vendor in China, for example. This vendor happens to show a short video on how to replace the battery, so they think they have it made. Then the unthinkable happens. They break the case while they attempt to open the unit, or, if they were able to open it safely, they break the plug or pull a wire. Then they are stuck ! We see these issues almost daily. People send us units that they attempted to repair but could not, or they actually caused more damage. Do not be one of these people. If you are not sure of your own abilities. save yourself time, money and aggravation by letting us do the work. Our prices are reasonable and we have tons of experience so you will be in good hands.
send the car charger
If the problem you're experiencing has to do with power or charging, it is a very good idea to send your car charger along so we can check it out for free using our specialized tools. Sometimes the problem is caused by a bad/intermittent car charger.
GPS not picking up satellite signal:
If you received your repaired GPS, you turned it on and the unit is not picking up any satellites, please do not panic. It is normal for a GPS to take a few minutes to pick up satellites again after it has been moved a long distance from where it picked up the last signal. It needs a few minutes to re-orient itself and find the satellites from your location. Simply turn the GPS on and stand in a clear spot facing the sky without obstructions. The GPS will do the rest. Watch the bars on the top left corner of your screen. When you have at least three green bars, the GPS is ready to navigate.
Magellan Maestro Satellite Reception:
You must confirm that you have a good satellite signal and that the GPS has a lock on the satellites before you do anything else. Without this hand shake between GPS and satellites, nothing will work correctly. To confirm you have this communication between the two, look at the 4 bars in the top right corner of the screen. They should be blue color if satellite signal is good. If not, you do not have a lock on the satellites. Click on the bars and you will be taken to a screen that shows the gps looking for satellites. On the bottom left corner of the screen, you will see " tracking satellites". Once the link between GPS and satellites is established, this message will change to " 3D position fix" and the bars on the navigation screen will be blue. Now your gps is ready. While the GPS is tracking the satellites you will also see one or more orange horizontal lines on the screen This means the GPS is "communicating" with these satellites but the necessary locking stage has not taken place yet. When the hand shake and the lock between the two are established, all these orange lines will turn green. You must have at least three green horizontal bars for the gps to work properly. This will mean the GPS has locked to three satellites. If the reception is very good, the gps will lock to several more satellites and you will have several more green horizontal lines. If the process takes longer than usual ( a few minutes), you can go ahead and reset the unit. If your unit has a slide power button, please turn it to ON and hold it there for about 10 seconds until the gps reboots. If your unit uses the press down button, look for a reset hole on the bottom or side of the unit depending on the exact model the . You will see the word "RESET" next to this hole. Use a paper clip or something similar and gently press inside the hole. The GPS should restart. This reset sometimes helps older units find satellites quicker. VERY IMPORTANT : DO NOT press and hold the reset and power buttons at the same time. Doing so will permanently damage the software and your unit becomes useless.