This website and our services are dedicated to hard working folks who value their money and want to save as much as possible. If you're rich and money is not an issue, please move on. If a piece of equipment malfunctions in your household, just run to the store and buy a new one. Do not waste your time or ours as we doubt very seriously you can benefit from what we offer.
We are located in beautiful Chandler, Arizona, USA, and serve these areas: Chandler, Gilbert, Mesa, Queen Creek, Tempe and some parts of Phoenix. If you live elsewhere and are interested in one of our products or services, please contact us to make other arrangements. We also welcome shipments of small portable electronics for repair like iPods, cell phones and GPS systems,etc.
Over the years we have established excellent relations with our customers through hard work and trust. We repair electronics and we're darn good at it ! We use top of the line test equipment to ensure a good, reliable repair. We are not just in the electronics repair business. We are in the common sense repair business. This means we will do repairs that are beneficial for both of us. We will not take on repairs that will take hours if not days to complete and charge you $45 ! There are times when repair simply becomes uneconomical. We get asked sometimes if we can re-install the operating system on a device because it became corrupt. No, we can not. Do you think manufacturers are willing to hand us the keys to their paradise ?
In order to encourage more people to consider the repair option, we have waived all diagnosis fees. We will be happy to inspect and diagnose your equipment and give you a repair quote for free ! Our only requirement is that if you decline repair and want your equipment back, you agree to pay us in advance for return shipping . We are doing everything we can to encourage people to consider the repair alternative. In case you have not noticed, manufacturers are doing everything they can to deprive you of this repair option. They are making equipment much harder to take apart, withholding parts and service manuals, and even not providing phone technical support for equipment that is only a few years old ! It is up to us as a community to stand up to the bullying and greed of big corporations.
Planned Obsolescence !
Always remember these words ! It seems some equipment will always fail at about the same time- and for a very silly reason like a bad battery or a damaged power button etc. These are parts that normally should not cost a lot of money to replace. We notice this a lot because we are in this business. Without giving out names and stating very good examples, we can tell you that some manufacturers design their equipment in such a way so that after a period of time it will become obsolete - meaning it will break down and nobody will be able to fix it. And on to the store you go to purchase another brand new item from them- or so they hope. We are not referring here to equipment that is $100 or less ! Some of these units cost in excess of $400 ! Why should anyone be forced to shell out hundreds of dollars for a new unit when the broken one can be fixed for much less and made to work like new again ?? Because we do our best to help customers who are not happy at all with this situation, and because the parts to repair these items simply are not available, we sort of developed our own repair procedures regarding some products ! I mean we too believe in keeping the economy going, but come on !! Please don't do that on the backs of hard working people !
No, we are not registered with the BBB ! Why ?
Often times we get asked why we are not registered with the Better Business Bureau and how you, the customer, can be certain that we are trust worthy. The answer to this questions is: confidence and cost.
We are so confident of our excellent service and reputation that we do not need a bunch of people sitting in their cozy offices and making tons of money to vouch for us ! All you have to do is read our testimonial page and see what ordinary, hard working people like you say about the service they received from us. We do not cook up these testimonials. If that is not enough, we can gladly give you contact information of people who used our service very recently. You can contact them yourself and find out what they say.
The other big reason is cost. To make repair a viable option to many people, we must keep cost and overhead expenses low. This means cutting unnecessary expenses- like membership to the BBB. No, their membership is not free ! You will notice that even our return shipping labels are self made. We always buy our parts in bulk to keep cost down as well. All these measures are geared to keep our cost of doing business low and transfer the savings to you. We noticed that many times a difference of only $5 up or down, can have a great impact on a customer's decision as to whether to repair a piece of equipment. Speaking of cost.... we must mention here that we are a home-based business. This goes a long way in lowering our overhead. So all the $40 and $50 jobs that get turned down by computer and TV repair shops come to us. It is simple math: these shops must charge hundreds of dollars for a job to make any profit because they have a lot more expenses.
While we try to cut expenses anyway and everywhere we can, we in no way compromise the quality of our parts and tools. These are the cornerstone of excellent service. We use the best parts available and the most advanced diagnostic and repair tools. For example, we use non contact soldering when necessary. We use thermal imaging to spot problems on a circuit board and speed up the repair process.
Did you read some bad reviews about us somewhere ?
Please read them again ! You will notice that some people use some sites as a revenge tactic and their comments have nothing to do with the quality of my work. Let me share some examples with you:
one lady left me a "neutral" feedback because she found out I am a home-based business ! Sorry, but I refuse to be a stupid business man to earn this customer's "positive" feedback. God blessed me with a big house and I was able to dedicate a nice portion of it to my work and turn it into a nice work shop. Why would I pay a landlord thousands of dollars a month for rent when I can use my lovely home to do the same thing and save the money ? Does that make sense ? Well, evidently to some people that is a "bad thing" And all those electricians, plumbers, CPA's etc etc who decided to set up shop in their homes are "bad" business people ! This lady just drove by. I never saw her or even said "hello" She decided (like a chicken) to go home and punish me from the comfort of her house for doing the right thing for me and my family. Interestingly, when I called the people who own that website and asked them to change the feedback they refused arguing that doing so would undermine their credibility ! What ?? It is ok for someone to leave a bad feedback even though it is false, and it is not ok to set things straight ? You be the judge.
Another customer left me a bad review because I declined to repair his unit. Mind you: I do not know this person and I never had his unit for one second. We only exchanged a couple of emails after we spoke on the phone and I addressed all his questions and concerns. This customer demanded that I agree to certain conditions before he would send his item for repair. I explained to him that I do not like to do business with people who put demands upfront like that and I declined the repair. To take revenge, he too went ahead and left me a bad review.
Yet another customer wrote a bad review because I refused to share with him in detail the procedure I used to fix his unit. Are there no intellectual property rights anymore ? Why should I be obligated to share trade secrets with a total stranger ? He could be my competitor down the street. I spent a lot of time and money developing some of these procedures and this guy wants me to hand it to him on a silver platter. Amazing !
Here is another one... A customer left me a bad review because his equipment was in such a bad shape that repair was not possible. Since I had an identical item in very good working order, I offered him to trade in his broken unit plus paying a small amount of money for my unit. Businesses do this across the country every single day. In fact, he should have been thankful that I was able to give him this option. I was also willing to return his item as is without repair at my cost if he did not wish to trade it in. Somewhere somehow he saw a "scam" in that and went off on me !
One more : A total stranger from overseas decided to leave me a bad feedback because I could not give him the manufacturer part number of a component he was looking for. He said I knew the number but I would not share it ! Does that smell like a revenge tactic to you ?
.If you read any questionable review and are concerned, please contact me and I will gladly explain. As you know, there are always two sides to a story. God bless you and your family !