Please read this page to learn more about the repair process. It gives you valuable tips and information on what to do, when and how.
If you have any questions, just fill out the form at the bottom of this page and click "Submit", or click the email link to email us.
Our shipping address
3899 E. Gemini Place.
Chandler, AZ 85249
The first thing you should do before you ship anything for repair is to contact us. Give us information on your unit, like make and model number. Briefly describe the problem you are having with it. Please email us at [email protected] . Even though we work on a wide range of equipment, we may not be able to service your unit, or parts for it are not readily available.
Get a tracking number: Always ship with a tracking number. This way we will know when and if your item is delivered. Hold on to your shipping receipt just in case.
Include your contact and return shipping information. Please include this information inside the package. This way it will be much easier for us to identify your item. If you do not include at least your email address and we are unable to identify your unit, we will take no action at all until you contact us again.
Choose a carrier. We recommend using a USPS small flat rate Priority Mail box.For $6.80, you will get fast shipping, a tracking number, insurance for up to $50- and a free box. We think this is a good deal, but you can choose whatever shipping method you prefer. Please do not ship your item in the original manufacturer box. If you do, we may not return the box. Because we always pay for return shipping, we try to take advantage of USPS flat rated shipping boxes.
Package well. We can not be held responsible if your equipment gets damaged in transit. Always wrap with something soft and do not allow your item to move freely inside the box.
Signature Confirmation If you choose to add Signature Confirmation to the package where we must sign for it, it is very important to let us know that. Although this step is not necessary as we hardly lose any packages, you can do that if it gives you peace of mind. Without knowing that you shipped with Signature Confirmation, we can miss the delivery person and then we have to make a trip to the post office to claim your item. This will only delay things.
Once we receive the item, we will inspect it and give you a very precise repair quote. If you decline repair and want the item back, you agree to pay us in advance a shipping fee. The fee will equal the amount you paid to ship the item to us. We can also offer you a cash price for the item if you want to sell it to us so we can use it for parts. If you agree to the repair, we will fix it and then email you an invoice. You can pay the invoice conveniently online. You can read more about ways to pay for our service by clicking on " Payment Options" from the menu. Your item will be shipped within one business day of receiving your payment and tracking information will be provided.
Turnaround Time: Most of the time your equipment will be fixed and shipped back within 48 hours. But if we are busy, it may take 5-7 business days to complete the repair. If we must order a part for your unit, it will also depend on where the part is coming from. You can contact us just prior to shipping your item for the most accurate turnaround time. Rest assured that we want to fix your equipment and put it back in your hands as soon as possible.